Firestone Complete Auto Care

Lauren Carcioppolo

★★★★★

2 months ago

I went in for a nail in my tire and the gentleman I spoke to couldn’t have been kinder and more professional. My wait time was relatively short and my service was under warranty, but they treated me with ultimate professionalism and courtesy.

Nathan Paynter

★★★★★

a month ago

Awesome and honest staff, Mr. Tony was extremely helpful. Will definitely be coming back for all my vehicle needs.

Edwin Navedo

★★★★★

2 months ago

Adam and Scott are very personable and and professional. They were very clear, patient and detailed in their explanations and also assisted in getting the most cost effective service..... I will be returning 100% due to their professionalism.....

Trasi Pollino

★★★★★

6 months ago

Scott was very thorough in assisting me with the purchase of tires for my vehicle. He even offered to send me to another store location to get them installed more quickly, but I chose to wait for them to arrive at his location instead that day. He walked me through the entire purchase process and helped navigate a few hiccups along the way. At no point did I feel pressured to buy anything I didn’t need. Scott clearly explained the pros and cons of replacing two tires versus all four, which helped me make an informed decision. He also let me know I’d need an alignment and I was ready to purchase. He informed me his shop couldn’t perform it, he made sure I knew what to ask for when I called around and told me to make sure they were equipped to handle vehicles with adaptive cruise control. The technician, Christian, was also great—he explained why my sensors might be slightly off for a bit after installation and showed me the screen confirming all tires were inflated to the correct pressure. Overall, a great experience with clear, honest communication and no pressure. Highly recommend!

Karen C

★★★★★

3 weeks ago

I had read good reviews about this Firestone location and sure enough Adam took very good care of me. I got some lifetime services so I will be back here for sure.

Michael Morgan

★★★★★

6 months ago

I've had my vehicles and my daughter's vehicles serviced at Firestone for decades. The service has always been professional, the staff courteous, and the prices reasonable. I'm fully satisfied with all the work I've had done here over the years, and definitely continue to recommend them!

Cathy a.k.a Chaka Khan

★★★★★

Edited 2 months ago

Tony and Scott consistently provide exceptional customer service. They are knowledgeable, honest, and dependable, and they ensure my vehicle is serviced efficiently and correctly every time. I truly appreciate their professionalism and attention to detail.

Emily Grieco

★★★★★

4 months ago

Every person I interacted with was amazing, knowledgeable, friendly, and kind. Amazing group of people especially when no one wants to go to a car shop and there’s a worry about having to spend a lot of money and get taken advantage of. The team at this location are very approachable.

Devin Whitman

★★★★★

2 months ago

Fantastic service! I pulled up because I knew something was dragging under my car. Diagnosed super fast. Everyone I dealt with was friendly and polite. Service was efficient. Will start coming here for my oil changes and minor repairs.

Sammy Emanuel

★★★★★

2 months ago

Today had a amazing experience at Firestone. 🤞They helped me with my diagnostics of my trucks. Help me with a better direction and better details of everything that is going on and how the best way is possible. It could be fixed through a great team. They have Mr. Adam. You are rocking and rolling. Your team is amazing. Your mechanics are doing great. Thank you for everything!!!!! 👍

Keith

★★★★★

4 months ago

Scott and his guys always take great care of my vehicle needs. The prices are fair, they do an excellent job of keeping me educated with how my car is doing, and most importantly, the customer service is top notch. Scott is definitely my guy!

Damien Robinson

★☆☆☆☆

Edited 3 months ago

Horrible. Promised vehicle back in 1 days time. That date kept changing each day for 4 days and still haven’t gotten my vehicle back yet. I have had to call each and every time about my vehicle without Firestone reaching out about the status of my vehicle. Very unprofessional and no urgency to fix any issues in their side to quicken services any. Never going back to this location again. Huge inconvenience using this shop, especially without supplying a loaner vehicle. Better off sticking with mom & pop shop that give realistic timing for service. …….continued. Shop said vehicle would be ready by eod. Didn’t get vehicle until hours after close due to mechanic having issues. Got vehicle with problem not fixed AT ALL. Had to return to shop and leave again. Since then have gotten a phone call from Scott saying they are low staff. Nothing else, to be continued…………. This shop has cost me time and money. Way beyond what was diagnosed and promised. Please don’t use this shop for your own wellbeing.

Diamond L

★★★★★

5 months ago

I’ve been coming to this Firestone location for quite some time, and the service is always outstanding. The team is friendly, professional, and efficient — they always get me in and out quickly. I really appreciate that they apply any available discounts without me even having to ask. Scott and Adam are the absolute best! The customer service and attention to detail are top-notch. Highly recommend this location!

Jasmine Griffin

★★★★★

Edited 2 months ago

I had an excellent experience at Firestone, thanks to Antoine! He is extremely knowledgeable and took the time to explain everything in a way that was easy to understand. I really appreciated his sound and realistic advice—he was upfront and honest about what needed to be done versus what could wait, which gave me total confidence in the service. His customer service is truly top notch; he made me feel like a valued customer from start to finish. On top of that, the turnaround time was fantastic. Antoine and the team had my car ready quickly without sacrificing quality. If you’re looking for great service, professionalism, and peace of mind, Antoine is the person to see!

Nicole Cole

★★★★★

3 months ago

Adam is the best! He is so easy going, professional, and knowledgeable about what i should be concerned with about my vehicle. He got me scheduled, made sure I got my oil changed and updated me about the status of my oil change. I always appreciate coming here because of the excellent customer service and great job that they do. Thank you for keeping my family safe on the roads!! Happy Holidays!

Jill Battersby

★★★★★

3 weeks ago

Our car was acting werid on our way to Raleigh n.c ( we live in ri) we weren't to sure if we would make it. We called Fireston and Scott was able to get us in and had our car checked ,Scott let us know what was wrong. We were in and out just a few hours. Thank you for making this a very great experience. Thank you

Aaron L

★☆☆☆☆

a month ago

Took my vehicle in for an inspection. Nothing special. Should be in and out like usual. This time, i got my vehicle back and immediately noticed problem with the door not closing. Was hitting on the lock and WOULD NOT CLOSE. Slam a few times and think maybe the door catch lock has gone bad. Then notice hand prints where someone had tried to oil it up because I'm guessing they thought the same. I figured out if I jimmy it up (the lock mechanism) ever so slightly, the door would close. Took it home and contemplated what to do like maybe something is just going wrong. Took it back to the store to explain the issue i was having, just wondering if they could help me out. I mean i brought it in and never had a problem closing the door and after I do. I was immediately dismissed with "you got an inspection, we didn't put the vehicle on the lift". Told his tech to clean up the oil stains he left from trying to oil the lock and get it to work. It's what I was having issues with also. Not locking, but the door wouldn't close on the lock. Just WHAM, several times. Like closing the front door with lock open. Took it home again, figure out the hing is scraping in a new way now. Fresh metal scrapes like the door was over extended. Noticed the panel lines on the door and front quarter panel weren't matching up properly too. Decided to try and put a 3 ton jack on the back side of the door and push it up where it will meet the lock again. After slowly pushing up, over and over I finally got it to lock correctly. had to waste a few hours of my time driving back and forth to be dismissed again like my vehicle came in there like that. I mean all they had to do was jack the door for me, offer a fix, something. Just sorry, is what it is FROM THE MANAGER. It took me awhile to make this but my door still won't close right and it bugs the crap out of me all because I took my vehicle in for an inspection. up until this point I would highly recommend them. I was actually trying to make them my main, but now I refuse to go back to this store. Act like I'm the crazy one. My door lock works fine. It's the door that was messed up in this store. I don't know how really, but I know they didn't want to help after the fact AT ALL. just not my problem. I would have even paid to get it right. Whatever, think the manager's name is Scott too. Won't let me upload the video of the FRESH SCRAPES on the inside hinges, can slightly see it in last picture though on top where it's suppose to catch. Emailed corporate all i get, "What would you like to do". If i have to explain it, it aint worth my time. I already explained the issue i've had, what would you like to do to make it right is my question Anyone who has had good luck so far, hope it stays that way. Also have a friend who use to work at there and talked to them about it, they say they wouldn't recommend any firestone. So I'll take my business across the street.