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About Business
Firestone Complete Auto Care is a highly-reputable Car Repair service provider based in Raleigh, NC. Firestone Complete Auto Care covers all facets of the Car Repair industry, with a focus on Tire shop, Auto air conditioning service, Auto repair shop. With over 310 reviews and an average rating of 4.2/5, Firestone Complete Auto Care is a trusted name in the industry. Their presence in Raleigh, NC ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Aaron L
★☆☆☆☆ Took my vehicle in for an inspection. Nothing special. Should be in and out like usual. This time, i got my vehicle back and immediately noticed problem with the door not closing. Was hitting on the lock and WOULD NOT CLOSE. Slam a few times and think maybe the door catch lock has gone bad. Then notice hand prints where someone had tried to oil it up because I'm guessing they thought the same. I figured out if I jimmy it up (the lock mechanism) ever so slightly, the door would close. Took it home and contemplated what to do like maybe something is just going wrong. Took it back to the store to explain the issue i was having, just wondering if they could help me out. I mean i brought it in and never had a problem closing the door and after I do. I was immediately dismissed with "you got an inspection, we didn't put the vehicle on the lift". Told his tech to clean up the oil stains he left from trying to oil the lock and get it to work. It's what I was having issues with also. Not locking, but the door wouldn't close on the lock. Just WHAM, several times. Like closing the front door with lock open. Took it home again, figure out the hing is scraping in a new way now. Fresh metal scrapes like the door was over extended. Noticed the panel lines on the door and front quarter panel weren't matching up properly too. Decided to try and put a 3 ton jack on the back side of the door and push it up where it will meet the lock again. After slowly pushing up, over and over I finally got it to lock correctly. had to waste a few hours of my time driving back and forth to be dismissed again like my vehicle came in there like that. I mean all they had to do was jack the door for me, offer a fix, something. Just sorry, is what it is FROM THE MANAGER. It took me awhile to make this but my door still won't close right and it bugs the crap out of me all because I took my vehicle in for an inspection. up until this point I would highly recommend them. I was actually trying to make them my main, but now I refuse to go back to this store. Act like I'm the crazy one. My door lock works fine. It's the door that was messed up in this store. I don't know how really, but I know they didn't want to help after the fact AT ALL. just not my problem. I would have even paid to get it right. Whatever, think the manager's name is Scott too. Won't let me upload the video of the FRESH SCRAPES on the inside hinges, can slightly see it in last picture though on top where it's suppose to catch. Emailed corporate all i get, "What would you like to do". If i have to explain it, it aint worth my time. I already explained the issue i've had, what would you like to do to make it right is my question Anyone who has had good luck so far, hope it stays that way. Also have a friend who use to work at there and talked to them about it, they say they wouldn't recommend any firestone. So I'll take my business across the street.
Jill Battersby
★★★★★ Our car was acting werid on our way to Raleigh n.c ( we live in ri) we weren't to sure if we would make it. We called Fireston and Scott was able to get us in and had our car checked ,Scott let us know what was wrong. We were in and out just a few hours. Thank you for making this a very great experience. Thank you
Nicole Cole
★★★★★ Adam is the best! He is so easy going, professional, and knowledgeable about what i should be concerned with about my vehicle. He got me scheduled, made sure I got my oil changed and updated me about the status of my oil change. I always appreciate coming here because of the excellent customer service and great job that they do. Thank you for keeping my family safe on the roads!! Happy Holidays!
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