Intoxalock Ignition Interlock

Carrie Kirkpatrick

★★☆☆☆

a year ago

The sales people were pushy and wouldn’t even give you a second to think. All I wanted was a quote and before I knew it I owed them $. And had an appointment to get it installed. The people where I did the installation were not very helpful and they told me the device might drain the battery but made it sound like it would only happen if I didn’t drive it for 3 or more days. It completely drained the battery in one day. This is utterly ridiculous

DUDE

★☆☆☆☆

Edited a year ago

3/12/25 Update: If you made the unfortunate decision to go with Intoxalock versus any other interlock device company. You do not need to pay $30 to have your calibration done at this address. There is another business on Mulberry in town that continues to calibrations for $20. For all of the burdens the Intoxalock device in particular will cause you, you deserve to save every penny you can. In time you may also discover that any company willing to do business for intoxalock is pretty lousy. Unfortunately it took my first 9 months to figure this all out. Also please check Reddit for information if you haven't already decided what company to go with. Lifesaver or Guardian**wink wink**, SmartStart if you're trying to go as cheap as Intoxalock. Good luck! 6/22/24 Update: please avoid doing business with this company. A month after they responded to this post stating they would contact me and addressed my concerns, no one ever contacted me. This response is as bogus as initial contact you will make with them. Avoid the high pressure sales tactics of this company. There are better options. I cannot shed light on what doing business like is with this company. I could not make it past the initial phone called. I was informed of a rough estimate of install. And then told that was all the information I could be provided. To which I then asked what a monthly fee was. I then received that information. To which point I asked if there was any other information that could be shared to help me in making a choice. I was told no other information was available. At which point I then asked how much does it cost to un-install. I received yet another number. At this point I again asked if there was any other information being withheld that could help me make a choice, to which I was told through the entire conversation no information was withheld. To clarify no information was withheld that was not asked for. However when asked to please share all information possible it was not shared. Unfortunately all interlock businesses seem to be pretty terrible to communicate with. But this was the worst.

Marcia Dreiling

★★★★★

2 years ago

The trouble shooting crew is amazing ! Where I got it installed they only showed me how to blow. I started it every day and on the 3 day of below 27 degrees my battery was drained. Called in and they told me I can unplug the hand held device and take it into the house. VERY HELPFUL 👍🏼

Rachel Utley

★☆☆☆☆

6 years ago

This company forced me to drive illegally by not having the proper equipment to install the device when I dropped it off, then I had to I had to take the car in a second time. Furthermore, they charge an $80 lockout fee every time they're out of date equipment drains your battery. Lastly, I have had to call in 3 times so far to get the credits properly applied to my account and am still awaiting a resolution. If you can avoid this company, do so at all costs.

Mary Deneau

★★★☆☆

6 years ago

I have been with this company for over 4 years. Take them with the DMV breathing down your back and it has been hell. Problems after problems after problems. However, I can say that they have amazing customer service agents. The staff I get on the other end of the call when there are problems, always try really hard to help and....usually get things fixed or taken care of. Recently I had a pleasent experience with Odessa. She helped me get my car turned back on when I was stuck at work and in an unjustifiable lockout. She also made sure that I was not charged for the lock out. Thank you Odessa.

phillip crowson

★☆☆☆☆

6 years ago

I have had a horrible experience with this company. This is the worst company you could ever deal with, as they have no customer service skills. When my vehicle was totaled out I explained this to them several times, but they either don't care or refuse to follow any sense of procedure. They ultimately sent my account to their collection department even though I purchased insurance on the equipment. I have told a representative my the name Alvin multiple times I shouldn't be getting collection calls and he says its OK and to disregard. He became aggressive and abusive with his language claiming they aren't bound by FDCPA or anything else for that matter. When I asked to speak to a supervisor he claimed she isn't in and doesn't know when she will be back. I gave my attorney's information multiple times now, but have refused to follow up with my lawyer and I continue to get collection calls.

Jen Trinque

★☆☆☆☆

6 years ago

Terrible. Charged me $80 for letting me warm up in the freezing cold and even though they have a camera running to show car did not move nor was anyone driving, they locked me out of my vehicle. Also one of the highest priced companies out there if not the HIGHEST! I would not recommend it to anyone. Oh and if you don't like being told what kind of lowlife you are for having a DUI then definitely don't use them.

Butterflyness xoxo

★☆☆☆☆

6 years ago

They gave me false information on what I would be paying per month. I was told in would be paying $75 per month. Next thing I found out I was paying by weekly $40, so $80 total. I would have been ok with it if I was told the truth in what I was paying and when I was paying. Then you dont just pay a 1 time fee. You pay a 3 time fee. Also they dont give proper instructions on how to use their device which if you dont know the small rules on how to blow properly you risk paying $75, and a lock out. They do not train their staff to be on the same page. I had 3 different stories, and feel they only wanted my money, and could care less about good customer service. I get why we are installing this device, but I still would like to be treated with truth and respect as a customer paying them. Instead of helping me they were glad to say good bye. I've only been with them since November 11th, and I'm already having issues. Nope I rather go to a better company who actually want my business, and that can keep to what they told me the first time around. Definitely would not recommend

Lupe Esparza

★☆☆☆☆

6 years ago

Dont go with this guys been problems sense day one they send me to this shop in Lakewood Colorado called "gorilla" looking for a lady to install the interlock, well dont look like a lady it was somebody with a fade baggy shirt and pants looking like baby joker or something that had horrible customer service, well after that I made an appointment to go in for recalibration with her, when the day and time comes she said to come back in a hour because she was at lunch! and slam the door at me!, so I called intoxalock staff to give me a another option to get the recalibration done somewhere else because that....lady was not available so they gave an option of car toys on northglenn Colorado so i start heading to the shop when I get there they were nice and all, the guy ask for my keys to go outside and take the device out to recalibrate I go outside to see what's taking so long and this guy has my door handle on my truck completely broken! So I go inside to talk to the manager and the manager says they can pay anything that happens in the parking lot so there for they can't pay for anything even when his employees broke it and after saying that the guy said it was probably broken already when you got here, when I saw the guy brake it!!..Also with the device it keeps saying I failed when I dont. when I start my car with zeros and 10 minutes later when the device ask for a breathalyzer it says failed! I do another breathalyzer 15 minutes later and it says I passed! well that make any sense so I called intoxalock and want to charge me 75 bucks because is on lockout because of this, so this happened three times to finally getting a letter from the DMV that I have to present a new contract for a another year from intoxalock when I have six months left! So immediately called the DMV and request a court date because is not my fault is the device fault, I will take fully responsibility if I actually provoke the device to failed but this device is doing on its own for no reason,.I go to court and the judge pretty much says it doesn't make any sense what the reading in this log are reading so he dismissed the reading of "alcohol" and I go back to finish in six months, now today it starting again called intoxalock and want to charge me 75 dollars for the lockout, and I ask the manager why if you know is the device is doing this faulty readings why you charge me 75 dollars still and he say that's how we work, I said ok and what's the 85 dollars you guys charge me every month for? And he said for the device.....um rip off! Please stay away from this people unless you want to loose money and get headaches

Paulette Kempf

★☆☆☆☆

4 years ago

They were timely but not helpful at all. Getting an intoxilock installed is degrading enough. Had to wait til someone who was knowledgeable about it to show me how it works and then he showed me fast and walked awsy. Appeared annoyed. Still unable to start my car after 2 days and when i called back were unable to help with my questions. Wish i had went somewhere else

Sheila Mastrofrancesco

★☆☆☆☆

Edited a year ago

Horrible horrible horrible . The sales person was so nice but full of lies . After he makes a the sale ? Nowhere to be found !! This place is in India . The machines are approx 30 years old . Very unpredictable.. if you want to get violated $75 bucks each time just because your machine is in tweaking mood ? Go ahead !! Then fight for your life trying to defend yourself !! If you wanna pay fines on a regular basis cause your machine is in a mood ??!! Go ahead !! Sheer robbery !! If you pay 1000 dollars too much because their billing constantly makes mistakes (in their favor ) Try till you die trying to get that money back .. They have no accounting department at all !!! They say. RUN FOR YOUR LIFE AWAY FROM THIS COMPANY !!!!! IF YOU WANT YOUR DRIVERS LICENSE BACK ?? OR KEEP PAYING FOR VIOLATIONS WHEN YOUR NOT EVEN IN YOUR CAR. Nobody will believe you because these machines are suppose to be 100 percent accurate . Good luck with this one ! They have you by the balls and they know it . So they will keep robbing you till you have nothing left !! Run Run Run ...

Brandon Mitchell

★☆☆☆☆

4 years ago

The device is a constant drain on the car battery which flags code violations. They charge the user outrageous $75 reset fees. The company makes money off of it's inferior design. Extremely poor customer service and tech support.

Luis Arevalo

★☆☆☆☆

5 years ago

Worst interlock company!!! DO NOT GO WITH THEM! They have the worst customer services representatives and will not hold accountable to their mess ups. My system keeps failing me for no reason at all and this has been going on for a couple weeks now. Nobody wants to help me and my manager keeps saying I will get a call from them but they never reach out. I’m sick and tired of not having a working car because of them. ABSOLUTELY TERRIBLE!!!

Rick Taylor

★★★★★

2 months ago

They were very helpful and respectful.

CLARK Alexander

★☆☆☆☆

6 years ago

This company is taking advantage of us who have no choice but to use their services. There new $20.00 charges for calibration are out side of the contract.

Guadalupe Cisneroz Jr

★☆☆☆☆

2 years ago

Bad equipment don't install there stuff drains battery and charge you $75 every time you get locket out not even your fault Wan nightmare with company.

Amber Terry

★★★★★

a year ago

They help drop my installment down. To nothing.