Midas

Thomas Ross

★☆☆☆☆

3 years ago

Made an appointment for an oil change and a CT state emissions inspection. Even though I had an appointment, I waited at the shop for 2 hours for what normally takes 30-45 minutes. When they finally finished they told me I needed all new wheels and a new headlight. Dropped the car off again for the repairs the following night and the shop told me it would be ready by end-of-day the following day. The next day, I hadn't heard from the shop and an hour before they closed I gave them a call. They told me they had to order the tires and they would try to have it done tomorrow. There was no reason for them to not be transparent that they didn't have the tires and wouldn't have the car done that day. Why leave me without a car when I could have waited for the shop to have the parts before dropping it off? The next day they called me to say that they replaced the tires but couldn't replace the headlight. They told me it was more extensive than they thought and I had to go to the dealer. Essentially, they couldn't figure out what was wrong with it. Almost 2 days since I dropped the car off I finally picked up the car only to see that they had left my rims completely covered in oil and grease. This shop shows nothing but disregard and disrespect for both your time and your car. There are many other options in town — use anyone but these guys unless you want your time and money wasted.

Jim Pelletier

★★★★★

a month ago

Great place. Visited on a Sunday for tire repair. Great service took care of us in a timely professional manner.

Tei S.

★★★★★

a year ago

Midas in Norwalk, CT is an exceptional auto repair shop that I highly recommend. From the moment you walk in, you are greeted with professional and friendly service. Their team of skilled technicians is knowledgeable and experienced, able to diagnose and repair any issue your vehicle may have. What sets Midas apart is their commitment to providing phenomenal service at reasonable prices. They take the time to explain the repairs needed and provide transparent pricing, so you know exactly what to expect. I have consistently been impressed with their work and would trust them with any of my vehicle repair needs. If you're looking for an auto repair shop that you can trust, Midas in Norwalk is the way to go!

Hailey Mowery

★★★★★

4 months ago

Great experience! I was traveling from out of state and had a tire pressure issue. They saw me immediately, addressed the issue, and had me on my way quickly.

Gery Brownholtz

★★★★★

a month ago

Had a skid plate loose on my car, and Matt and team had it fixed for a great price in 2 hours on a Sunday. Would definitely use them again.

Armin Radoncic

★★☆☆☆

a month ago

Whoever the services advisor was today, very unprofessional and unhelpful. I walk in saying I would like an emissions testing as I just got my vehicle. He says okay, I need title to verify VIN. So I bring it. After it’s done I realize they did a VIN verification to register my vehicle in CT. But it’s already registered in CT. Every interaction I had with this “advisor” was short and it did not seem like he wanted to help or do his job at all. “How am I supposed to know it’s already registered” he asks. Well if you did your job, or put my car information in the system, or even looked at my CT plates, you would see it’s ALREADY registered in CT. A waste of time and money and clearly this guy doesn’t care. Seems like me being there was an inconvenience to him. Hard pass.

Terry Pierre

★★★★★

2 months ago

Wonderful experience! They got me in and out, ordered the tire that I needed so very quickly! Everyone here is just so wonderful!

Jose Brea Jr

★★★★★

5 months ago

Matt and Sage were awesome! Super friendly and fast service. The place was very clean too and convenient. Thank you guys for making it easy. I will be back to Midas Norwalk for all my car servicing needs.

Jeff Sharnick

★★★★★

2 months ago

Not one to typically leave reviews but have brought a couple cars into this Midas on multiple occasions and this is far and away the least painful mechanic shop ive ever gone to - they keep it clean, everyone who works there is really nice and the service is great. Well done, gentlemen

Jamie Granite

★★★★★

2 months ago

Midas is one of the best auto repair places around! I always have an excellent experience and they continue to go above and beyond. I highly recommend the Norwalk location!

K H

★☆☆☆☆

a year ago

We took our car there for an oil change. They put 2 big scratches on the door (driver side). When I picked up the car, Matt Lee kept telling me its an old scratch ( it was new as dust was still coming off) , maybe someone hated me and scratch my car, and my car is old and has other scratch, which are all excuses and so irrelevant to the fact that their careless mechanic put new scratches in my car. So they agreed to try to fix it but they are not a body shop. So another day i took it back to fix, they didn’t and couldn’t fix it much, despite the whole fuss, but they called me into the room after 5 minutes and said there’s this big and very long scratch on the passenger side of the car, did i notice before? Someone must dislike me. They put a vindictive scratch in their car just to save face! They wanted to say to me i don’t notice the scratch in my car. My husband just washed the car the weekend before and he notices everything and no scratch was there. They intentionally damage my car! Very bad attitude throughout! See photos

Sharon Kress

★★★★★

2 months ago

Matt and the team at Midas are great! Very fast to get an appointment, diagnose the problem, and get the car repaired. All done in just 24 hours. Great experience !

Ashley Raus

★★★★★

4 months ago

My tire pressure light came on while I was driving out of town, so I pulled over at this Midas shop. The team there was incredibly helpful—they quickly checked out the issue and got me safely back on the road. They even took the time to explain what to do if it happens again in the future. Thank you to the Midas team for your kindness and great service!

mike abbots

★★★★★

a month ago

Super experience! Matt,TJ and Alex were great to work with. My Brakes were grinding and they got me all fixed up and back on the road in a couple of hours. Will be back for my 60k service and tires!

Zernitra Wolfe

★★★★★

2 months ago

I had to bring my car in for emergency repairs twice in 2 weeks. Matthew was accommodating, friendly and my car was ready within 24 hours. Since then because of their professionalism I have referred my husband and others to this location for repairs and service.

Mitchell R.

★★★★★

3 weeks ago

I would like to express my sincere gratitude for great work that was performed on my car. Matt and the crew took care of me and made sure that I was given the best experience possible. I will be back for additional work that I need done. Thanks again.

Elizabeth Scott

★★★★★

2 months ago

Absolutely outstanding service! The team here is honest, knowledgeable, and truly cares about their customers. They explained everything clearly, didn’t try to upsell unnecessary repairs, and finished the work on time. Pricing was fair and the quality of work was excellent. It’s rare to find an auto repair shop you can fully trust—this is definitely one of them. Highly recommend!